How to make your customer communication personal

When it comes to connecting and engaging with your target market, personalising your direct mail is a great way of inspiring action and building a solid customer relationship.

After all, effective communication is not just part and parcel of delivering good customer service, but it’s also crucial for boosting sales, optimising retention rates, and improving your relationship with your customers.

Of course, if you are running a business that has lots of different customers that you want to connect with, it’s not a case of one size fits all when it comes to communicating with them through mail marketing.

And despite popular belief, personalised methods of communication are a lot more affordable than you might think, and personalised communication campaigns are also easy to oversee.

All you need to get started is:

• A design or a template for your business printing
• Customer data with the information for each recipient you want to connect with
• The software that processes the data

One of the best ways to personalise your communication is to include customer-specific information within your mail content such as your customer’s name, references to their buying patterns or even customer-specific vouchers!

Also, don’t be afraid to think outside the box when it comes to creating content that is memorable and impactful! After all, the best forms of communication are those that your customers resonate with and spark conversation.

How often should you send out personalised communications?

It’s not a case of one size fits all when it comes to how often you send out personalised marketing.

Some businesses choose to send them out weekly or monthly, and some even daily during periods of promotions.

Effective customer service communication strategy is crucial

Having an effective customer service strategy is crucial when it comes to engaging with your target market. After all, it is your communication materials that play such a crucial role in helping your business to grow and thrive!

As well as personalising your communications, you should also adopt the following tactics when it comes to ensuring that your marketing materials are effective as possible.

Use positive words

As human beings respond well to positive words and you should always include positive words within your conversations such as phrased like definitely, absolutely, why not and sounds good.

Be empathetic

Empathy is also well received in all forms of communication and it tells your customers that you understand their needs and understand the situation you are in.

Avoid jargons

Finally, in any form of communication, you should avoid using complex terms that are difficult to understand as these could confuse your customers.